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Covid-19 Policy

Covid19 - Practice Policy, March 15 2022

The Coronavirus (COVID-19) was declared a global pandemic on the 11th March, 2020, by the World Health Organisation. Advice is changing rapidly and in an attempt to keep pace with this evolving situation, in relation to the impact of the Coronavirus (COVID-19) on this practice, please read the following information.
As the Pandemic evolves and slowly our lives are now coming back to normal, our practice is NOW continuing with Face to Face Appointments, and optional for those who still want to do Online Counselling, the option is there.

Guidelines for Online Appointments
We can maximise our online experience if we both:

  • ensure that we have a private, quiet, dedicated place for our meeting.

  • make sure that we have all that we need at our fingertips, for example; notes, books, pad, pen and a drink.

  • remove distractions; ensure that the TV, radio, kids, work colleagues or other computer applications are turned off.

  • have had a few minutes to prepare ourselves before meeting, so that we are relaxed and 

  • focused, not rushed with scattered thoughts.

  • consider this a normal appointment, the same as if visiting a G.P, Dentist or other healthcare professional in their office. We wouldn’t wear our pyjamas to an appointment (though we might like to), so lets keep the space professional.

Social Distancing
When you are in the rooms in person, if you want to wear a mask it is your choice, but with no mask mandates, we now can see your smiley faces.  As recommended by the NSW Health, you are asked to keep socially distanced where practical.

Coronavirus related Cancellation
If you cancel your appointment online due to illness related to COVID-19 symptoms or advice, you will not be charged a cancellation fee.  This new policy is based on an honesty system. I expect that under the circumstances, this new policy will not be abused. COVID-19 has the potential to completely shut down small businesses like Mindkeys, with significant consequences. Therefore, cancellation fees will still be applicable, unless the cancellation is related to COVID-19. 
Protecting Yourself and Your Loved Ones
The best way to protect yourself from COVID-19 is the same way you would protect yourself from catching flu or other respiratory illness:


  • clean your hands for at least 20 seconds with soap and water, or use an alcohol-based sanitiser with at least 60% alcohol.

  • cover your sneeze or cough with your elbow or with tissue.

  • avoid close contact with people who are ill

  • avoid touching your eyes, nose and mouth

  • stay home if you are sick.”                                                                                                     

I understand these changes are not ideal, but this situation calls for ingenuity and change. Change to the way we have always done things and a transitioning to a new normal. While we are moving out of our collective comfort zones, we will find new ways to continue our lives. None of us know how long we will need to make changes for, but being on the front foot, staying calm, but vigilant and beginning the change process now, means less stress down the track.

What to do Next?

Please email - or call me on 1300 373 150 if you have any questions or would like to make an appointment.
I expect disruptions to occur, but with your cooperation and good humour, I am sure we will manage this challenging time together.
Keep Safe & Well - Gaye Cameron 

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